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Consumer Conflicts

For the purposes of complying with the legal requirement resulting from the application of Law No. 144/2015 of 8 September by associated companies, we inform that in the Automotive Sector, the extra-judicial resolution of consumer disputes is ensured by CASA - CENTRO DE ARBITRAGEM DO SETOR AUTOMÓVEL which is the competent RAL entity.

The website where information on the available RAL mechanisms can be consulted, as well as making complaints and requesting information is https://www.arbitragemauto.pt.